FAQ about tickets
ALL INFORMATION YOU NEED FOR A FANTASTIC EVENING AT MALMÖ LIVE.
The most frequent questions.
What is the easiest way to buy tickets?
The easiest way to buy tickets is via the website. You can view our entire programme by clicking here.
Can I buy tickets over the phone?
You can book tickets over the phone by calling +46 (0)40 34 35 00. Booked tickets must be paid for in good time prior to the concert, either with a credit or debit card in the Box Office at Malmö Live, or directly over the phone. Take your booking reference to the Box Office, and please remember that we are unable to accept cash payment.
What are the alternatives if I want to have my tickets delivered?
There are three different ways by which to receive your tickets:
PDF ticket: You can receive your tickets as a .pdf file via email, after which you can easily print out the tickets yourself.
Postal service: The tickets can be posted to you for a fee of SEK 30.
Collection from Box Office: You can collect your tickets from the Box Office at Malmö Live.
Can I pay with cash at the Box Office?
No. Unfortunately we are unable to accept cash payment at the Box Office, and payment can only be made with credit or debit card.
Where is the Box Office?
Malmö Live Concert Hall, on the 1st floor
Dag Hammarskjölds torg 4
Are discounts available for children, young people, students and senior citizens?
Child discount: The availability of child discount at certain concerts is indicated when you select your seat(s). The age limit for child discount is generally 17 years of age (unless otherwise stated)
Youth discount: The availability of youth discount at certain concerts is indicated when you select your seat(s). The age limit for youth discount is generally 26 years of age (unless otherwise stated)
Student discount: The availability of student discount at certain concerts is indicated when you select your seat(s). You will need to show your student ID at the entrance to the auditorium if the usher asks you to do so.
Senior citizen discount: The availability of senior citizen discount at certain concerts is indicated when you select your seat(s). You are deemed to be a senior citizen from the age of 65 or if you receive full-time disability pension. You will need to show proof of age/disability pension at the entrance to the auditorium if the usher asks you to do so.
What is a restricted view (lyssnarplats) ticket?
A restricted view ticket is a ticket for a seat with a restricted or very restricted view. These tickets are cheaper than tickets for other seats, but you should expect to have to lean forward somewhat in order to be able to see the stage.
Who needs a ticket?
Everyone who attends a concert needs to have a ticket, regardless of age. An age limit applies to many of our concerts – this information is available on the information page for each concert/event.
Can I use the Malmönyckeln card or similar cards at Malmö Live Concert Hall?
Malmö Live Concert Hall collaborates with Malmönyckeln – a card designed to make it easier for persons with disabilities to enjoy activities in society. With the help of the Malmönyckeln card, a disabled person may take along a support person to our concerts with the Malmö Symphony Orchestra at no extra cost. It is the cardholder himself or herself who chooses the support person. Equivalent cards or equivalent certificates from other Swedish municipalities are also valid at Malmö Live Concert Hall, to ensure equal opportunity for anyone in need of a support person escort to visit us. Please remember to have your Malmönyckeln card or equivalent card/certificate available when you visit us or buy tickets.
Can I cancel my ticket for a refund?
No. Unfortunately we are unable to offer refunds on tickets that have already been purchased.
Can I exchange my ticket for another concert?
If you have a ticket to a concert, it is possible to exchange it for a ticket to another concert up to 3 days prior to the original concert. Such a ticket exchange costs SEK 30 and only applies to MSO concerts.
Can I buy tickets via a secondary market?
We recommend that you do not purchase tickets to Malmö Live Concert Hall via a secondary market due to the risk of incorrect/fake tickets being sold on such markets. We accept no responsibility in relation to incorrect/fake tickets that have been purchased via a secondary market.
Where can I buy a gift voucher?
Gift vouchers can be purchased at the Box Office and only apply to Malmö Live Concert Hall’s own productions and productions from external organisers for which Malmö Live Concert Hall is responsible for ticket sales. A gift voucher is valid for 2 years from date of purchase.
You can also purchase gift vouchers via our website by clicking here.